Questions & Order Help

A few practical details before you order. For anything else, email ashleyeditorialstudio@gmail.com.

What is The Household Edition?

A considered edit of useful home finds, thoughtful gifts and simple hosting plans. We favor pieces with character and a clear purpose.

Is The Holiday House a physical book?

No. It is a 16-page downloadable PDF for six adults staying two nights, with a dinner-only option. You can read it on a screen or print the pages you need. It is not an interactive fillable template.

How do I receive my digital guide?

After successful payment, your download link is sent to the email address used at checkout. Check spam and promotions folders if it is missing. Contact us with your order number if you need help.

Are napkins sold as a set?

Our Soft Linen Napkins are sold individually. Select the color and quantity you need; the product page states the size and material.

What is included in the bedding bundle?

The Australian Cotton Sateen Sheet & Duvet Bundle by Italic includes a flat sheet, fitted sheet, duvet cover and pillowcases. A duvet insert is not included. Check the product page for exact quantities and measurements in your selected size.

Are pillows and a duvet insert included?

No. The Italic bundle includes covers and cases, not filled pillows or a duvet insert. Twin, Full and Queen bundles use standard pillowcases; King and California King use king pillowcases. Check the measurements on the product page before buying inserts elsewhere. Pillow inserts, towels and bath rugs are being reviewed and are not currently available in our shop. The Pergamon Waffle Throw in Camel is sold separately from the bedding.

Can I buy everything in the photographs?

Featured collection and guide photographs show the products identified in their captions. Product galleries may include the maker’s styling props. Read What arrives on each listing for the exact quantity and contents; other photographed objects are not included unless stated.

Are all ceramic and glass pieces handmade?

We identify handmade work where the maker supports that description. Materials and production vary by product; we do not describe the whole collection as handmade. Read the individual product details for what arrives and how to care for it.

Will everything arrive together?

Physical products are shipped by our supplier partners. Items from different suppliers may arrive separately. Digital guides are delivered electronically and have no shipping charge in a digital-only order.

Can I order for a particular gift date?

Please contact us before ordering if you need a specific arrival date. Timing varies by supplier, product and destination. A holiday mention is not an arrival guarantee.

Do you offer gift wrapping?

Gift wrapping and handwritten-note fulfillment are not currently offered. Our gift guides share ideas for making the presentation personal at home.

Can I return a physical item?

Request a return within 30 days of delivery. See our return and refund policy for conditions and instructions. Contact us promptly if an item arrives damaged or incorrect.

How do gift lists work?

Open a product, choose your preferred options and quantity, then tap Save. In My gift list, you can adjust quantities and add a short note to each pick. Digital downloads stay at quantity one. The subtotal excludes shipping and taxes; checkout confirms the final price and availability.

Can I share a list?

Yes. Use Copy link in My gift list. The person opening it sees your picks, selected options, quantities and notes at current prices. The link is a snapshot: copy a new one after changing your list.

Does a saved gift reserve it?

No. Saved picks are not reserved or added to your shopping bag. Lists do not track purchases or prevent two people from buying the same gift, so coordinate with each other before ordering.

Where is my list saved?

In the browser on the device where you saved it. It does not sync automatically across devices, and clearing browser storage can remove it. Keep a share link if you want to open those picks elsewhere.

Who can read my list notes?

Anyone who has the share link. Keep notes to gift preferences; leave out addresses and other private information.

Shipping and delivery · Returns and purchase support · Contact us