Refund policy

Returns & purchase support

Physical products

You may request a return within 30 days of delivery. Items must be unused, unwashed and in their original condition, with their original packaging.

To start a return, email ashleyeditorialstudio@gmail.com with your order number, the item and the reason for your return. Please wait for our return instructions before sending anything back. Products may need to be returned to different supplier locations.

We do not charge a restocking fee or a return-label fee for an approved return under this policy. Original shipping charges are not refunded for a change-of-mind return.

Damage, defects or incorrect items

Contact us promptly after delivery if an item arrives damaged, defective or different from your order. Include your order number and photos of the item and packaging so we can help arrange an appropriate resolution. Keep the packaging while we review the issue.

Refunds

We will notify you after your return has been received and reviewed. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Digital guides

Our guides are digital downloads, so there is no physical item to return. If your file is missing, damaged, different from the description or purchased twice by mistake, email us with your order number and a description of the issue. We will help resolve it, including providing the correct file or considering a refund where appropriate.

Order changes

Contact us as soon as possible if you need to change or cancel an order. We will check its status; changes may not be possible once processing or shipping has begun.

This policy does not limit any rights you have under applicable consumer law.